Online Appointments or Telehealth uses digital technology that’s readily available on your computer or phone to receive treatment from your physio. It involves you carrying out your appointment via an online platform or a phone call. It is safe and effective, and our physios are trained to deliver online consultations.

​Whilst we can’t do any hands-on-treatment, online appointments still allow your physiotherapist to assess, diagnose and treat your condition!

We will ask you a series of questions and then guide you through a series of tests and/or movements to diagnose your injury or condition.

We will be able to start you on a management program which may include self-releases, stretches and strengthening exercises.

If you are an existing patient, online appointments will allow your physio to progress your rehabilitation program. Rather than waiting (weeks or months) for us to resume face-to-face consults, we can progress your program and monitor how you are responding to any changes in training loads or rehab loads.

Initial appointment: $85
Follow-up appointments: $65

With the sudden need for online appointment there is a big push for patients to be able to claim.

Currently we know that online appointments or “Telehealth” will be covered by the following bodies:

*For those claiming through Private Health Insurance: please contact your individual health fund and ensure that they are covering “Telehealth” physiotherapy consults. You will need to pay the full amount for your online session in advance and will be sent a receipt (via email) to claim back from your health fund after the appointment.

​You can book an appointment by calling our lovely team on (02)8544 3680 or you can follow these steps for online bookings:

1. Head to our website and click on the “Bookings” button in the top right-hand side of the menu bar

2. Scroll down to appointment 5. or 6. Online consultations. Please note that if you are a new patient to the clinic you will need to select number 5. And if you are an existing patient 6.

3. Once you have selected a practitioner, available appointment and filled out your details, you will then receive this booking confirmation screen. In the bottom right hand side of the screen there is a request to add this appointment to your calendar. PLEASE SELECT TO ADD TO YOUR CALENDAR, as it will make it easier for you to join your online appointment on the day of your appointment.

If you saved your appointment to your calendar: simply click on the event in your calendar and there will be an attached link under “Join appointment”. By clicking on this link you will be taken straight to the screen to join your physiotherapist

Don’t worry if you didn’t save the appointment to your calendar when booking, the day before your appointment you will receive a reminder email and text message (like the one below). Again click on the link to “join appointment” and you will be taken straight to the screen to join your physiotherapist

• We suggest you have both your computer and smartphone available, but using a computer or tablet would be preferable so you can have free hands if we need you to undertake some movements/exercises.
• Set up your computer/tablet somewhere with room behind you to move during our assessment and exercise management
• Please wear appropriate clothing for us to see and assess the injured body part
• If for some reason the online software drops out, we will ask you what other software you are comfortable using e.g. FaceTime, What’s App, Zoom. Please have an idea of your preferred back up software